These General Terms and Conditions of Sale (hereinafter “GTC”) govern all contractual relationships between GEMEOS MARKETING SERVICES FZCO, a company registered in the Free Zone in Dubai (IFZA), hereinafter referred to as “Gemeos” or “the Agency”, and any professional legal or natural person (hereinafter “the Customer”) requesting the services of the Agency.
Any order or signature of a quotation implies the full and complete acceptance of these GCS, without reservation.
Gemeos is a Tech & Design agency offering the following services in particular (non-exhaustive list):
The precise details of the services, deliverables, deadlines and modalities are defined in the quotation, commercial proposal or signed contract.
Quotations issued by Gemeos are valid 90 days from their date of issue, unless otherwise stated.
The order is considered firm and final upon receipt of:
Any modification of the initial scope will be subject to an amendment or an additional estimate.
Prices are expressed in euros (€) or in American dollars (USD), excluding taxes. As Gemeos is based in the Free Zone in Dubai, VAT is not applicable.
Unless otherwise stated:
Recurring services (SEO, CRO, maintenance, support, etc.) are billed monthly.
The deadlines indicated are indicative and may change according to:
Any delay attributable to the Customer may cause a delay in the schedule without Gemeos being held responsible.
The Customer undertakes to:
Any delay in validation or lack of communication may impact the deadlines and the profitability of the project.
Each key stage (design, models, developments, online release) is subject to a validation phase.
Any written validation (email, project management tool, Slack, etc.) constitutes final acceptance.
Late returns or questions to items that have already been validated may be subject to additional billing.
Unless otherwise specified in the quotation, the number of round trips is limited.
Any request that goes beyond the initial scope (new page, change of artistic direction, new functionalities, etc.) will be considered as an additional service and will be the subject of an additional estimate.
Invoices are payable upon receipt or according to the defined schedule.
In case of late payment:
No final deliverables (upload, transfer of ownership, full access) will be delivered until full payment has been made.
Unless otherwise stated:
Gemeos reserves the right to mention the project and to use the deliverables for communication, portfolio and marketing purposes, unless the Customer refuses in writing.
In the event of early termination at the initiative of the Customer:
In the event of a serious breach by one of the parties, the contract may be cancelled after a formal notice that has remained ineffective for 15 days.
Each party undertakes to keep the information, documents and data exchanged as part of the collaboration strictly confidential.
This obligation lasts throughout the duration of the contractual relationship and 3 years after its end.
None of the parties can be held responsible for a breach due to a force majeure event (strike, major outage, natural disaster, war, etc.).
Any personal data collected is processed in accordance with applicable regulations. The Customer remains responsible for the data that it uses via the solutions put in place.
Last updated: 04/03/2025
In France, personal data is in particular protected by law no. 78-87 of 6 January 1978, law no. 2004-801 of 6 August 2004, article L. 226-13 of the Criminal Code and the European Directive of 24 October 1995. When using the gemeosagency.com site, the following may be collected: the URL of the links through which the user accessed the gemeosagency.com site, the user's access provider, the user's Internet Protocol (IP) address, and the user's Internet Protocol (IP) address. In any event GEMEOS MARKETING SERVICES FZCO only collects personal information about the user for the need of certain services offered by the gemeosagency.com site. The user provides this information with full knowledge of the facts, in particular when he enters it himself. It is then specified to the user of the site gemeosagency.com the obligation or not to provide this information. In accordance with the provisions of articles 38 and following of Law 78-17 of January 6, 1978 relating to information technology, files and freedoms, any user has the right to access, rectify and oppose personal data concerning him, by making a written and signed request, accompanied by a copy of the identity document with the signature of the holder of the document, by specifying the address to which the response must be sent. No personal information of the user of the gemeosagency.com site is published without the user's knowledge, exchanged, transferred, assigned or sold on any medium to third parties. Only the hypothesis of the purchase of GEMEOS SAS and its rights would allow the transmission of said information to the potential purchaser who would in turn be bound by the same obligation to store and modify data with respect to the user of the gemeosagency.com site. The site is not declared to the CNIL because it does not use personal data as indicated on Databases are protected by the provisions of the law of 1 July 1998 transposing Directive 96/9 of 11 March 1996 relating to the legal protection of databases.
The gemeosagency.com site contains a number of hypertext links to other sites, set up with the authorization of GEMEOS MARKETING SERVICES FZCO. However, GEMEOS MARKETING SERVICES FZCO is not in a position to check the content of the sites visited in this way, and will therefore not assume any responsibility for this fact. Browsing the gemeosagency.com site is likely to cause the installation of cookie (s) on the user's computer. A cookie is a small file, which does not allow the identification of the user, but which records information relating to the navigation of a computer on a site. The data thus obtained is intended to facilitate subsequent navigation on the site, and is also intended to allow various attendance measurements. Refusal to install a cookie may result in the impossibility of accessing certain services. However, the user can configure his computer in the following way, to refuse the installation of cookies:In Internet Explorer: tool tab (pictogram in the form of a cog at the top right) /internet options. Click on Privacy and choose Block all cookies. Validate on Ok.In Firefox: at the top of the browser window, click on the Firefox button, then go to the Options tab. Click on the Privacy tab. Set the Retention Rules to: use custom settings for history. Finally, uncheck it to deactivate cookies.In Safari: Click on the menu pictogram (symbolized by a cog) at the top right of the browser. Select Settings Click Show advanced settings. In the “Privacy” section, click Content Settings. In the “Cookies” section, you can block cookies.In Chrome: Click on the menu pictogram (symbolized by three horizontal lines) at the top right of the browser. Select Settings Click Show advanced settings. In the “Privacy” section, click on preferences. In the “Confidentiality” tab, you can block cookies.
