General Terms and Conditions of Sale (T&Cs)

1. Scope

These General Terms and Conditions of Sale (hereinafter the "Terms") govern all contractual relationships between GEMEOS MARKETING SERVICES FZCO, a company registered in the Dubai Free Zone (IFZA), hereinafter referred to as "Gemeos" or "the Agency," and any legal entity or professional individual (hereinafter "the Client") requesting the Agency's services.

Any order or signature of a quote implies full and unreserved acceptance of these Terms and Conditions.

2. Services

Gemeos is a Tech & Design agency offering, among others, the following services (non-exhaustive list):

• Digital strategy and growth consulting
• UX/UI design and branding
• Website creation and redesign (primarily Webflow)
• Web development and technical integrations
• SEO, CRO, and recurring support
• Maintenance, updates, and support

The precise details of services, deliverables, timelines, and terms are defined in the signed quote, commercial proposal, or contract.

3. Quotes and orders

Quotes issued by Gemeos are valid for 90 days from the date of issue, unless otherwise stated.

An order is considered firm and final upon receipt of:

• of the signed quote (electronic or handwritten signature),
• and payment of the required deposit.

Any changes to the initial scope will be subject to an amendment or a supplementary quote.

4. Pricing and financial terms

Prices are in euros (€) or US dollars (USD), excluding taxes. As Gemeos is based in a Dubai Free Zone, VAT is not applicable.

Unless otherwise specified:

• A 40% to 50% deposit is required upon ordering,
• The balance is payable according to the terms defined in the quote (project completion, milestones, or monthly for recurring services).

Recurring services (SEO, CRO, maintenance, support, etc.) are billed monthly.

5. Timelines and scheduling

The indicated timelines are estimates and may change based on:

• the Client's responsiveness,
• the approval of deliverables,
• any request for modifications or additions not initially planned.

Any delay attributable to the Client may result in a schedule shift, for which Gemeos cannot be held liable.

6. Client obligations

The Client agrees to:

• Provide accurate, complete, and actionable information,
• Designate a single point of contact with decision-making authority,
• Approve deliverables within the agreed timeframes,
• Pay invoices according to the agreed-upon schedule.

Any delay in approval or lack of communication may impact project timelines and profitability.

7. Deliverable approval

Each key stage (design, mockups, development, launch) is subject to a validation phase.

Any written approval (email, project management tool, Slack, etc.) constitutes final acceptance.

Late feedback or requests to change elements that have already been approved may be subject to additional charges.

8. Revisions and Scope

Unless otherwise specified in the quote, the number of revision rounds is limited.

Any request outside the initial scope (new page, change in art direction, new features, etc.) will be considered additional work and will be subject to a supplementary quote.

9. Payment and Delays

Invoices are payable upon receipt or according to the defined schedule.

In the event of late payment:

• Penalties may be applied (3 times the legal interest rate),
• Gemeos reserves the right to suspend services without notice,
• Delivery deadlines will be automatically extended.

No final deliverables (launch, transfer of ownership, full access) will be provided until full payment has been received.

10. Intellectual Property

Unless otherwise stated:

• Gemeos retains ownership of its methods, processes, frameworks, components, and expertise.

Gemeos reserves the right to mention the project and use the deliverables for communication, portfolio, and marketing purposes, unless the Client objects in writing.

11. Termination

In the event of early termination at the Client's initiative:

• Sums already paid remain the property of Gemeos,
• Services performed or initiated are due,
• Recurring commitments are due until the end of the current period.

In the event of a serious breach by either party, the contract may be terminated following a formal notice that remains unheeded for 15 days.

12. Confidentiality

Each party agrees to keep all information, documents, and data exchanged during the collaboration strictly confidential.

This obligation remains in effect throughout the duration of the contractual relationship and 3 years after its termination.

13. Force majeure

Neither party shall be held liable for any failure to perform due to an event of force majeure (strike, major breakdown, natural disaster, war, etc.).

14. Personal data

Any personal data collected is processed in accordance with applicable regulations. The Client remains responsible for the data they process using the implemented solutions.

Last updated: 03/04/2025